Our client, an internationally acclaimed FMCG giant, grappled with difficulties in capitalizing on its product portfolio in a swiftly expanding, emergent market. The market demanded a localized, customer-oriented approach that was obstructed by the client’s trade-centered methodologies.
We executed a thorough analysis to reveal crucial insights across multiple categories:
- We laid a foundational understanding within the tea segment.
- We pinpointed SKUs in the hair care segment that incited both trials and loyalty.
- We discerned factors deterring consumers from a washing powder brand that succeeded in a neighboring market.
- We uncovered barriers inhibiting consumers from utilizing a face moisturizer brand, where our client was forfeiting market share.
- We detected specialist segments in the oral care domain where the client’s portfolio had a void.
- We scrutinized consumers’ media habits, and the role digital platforms play in swaying their choices.
Equipped with these insights, we implemented several key actions:
- We successfully initiated the client’s global tea brand, customizing it to align with regional preferences and dynamics.
- We advocated for entry-level sachets for the core shampoo brand to safeguard its leadership position.
- We reformulated and relaunched the washing powder brand, factoring in consumers’ washing necessities.
- We reevaluated the brand assortment in face moisturizers, launching additional brands with an expanded portfolio, inclusive of skincare expertise.
- We reconsidered the oral care strategy in light of emerging trends within the category.
- We maximized reach and frequency through cross-media campaign strategies.
These initiatives paved the way for sharper brand-building planning, enhancing short-term agility, and establishing a robust, consumer-focused long-term viewpoint of the business. This case study exemplifies our dedication to employing data-driven strategies to deliver tangible business outcomes. Our comprehensive analysis and strategic approach enabled our client to make well-informed decisions, significantly improving their product development and enhancing market competitiveness.